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MEETING HOURS

Mondays - Fridays 9:00AM - 4:00PM

SL Reports Assistant

Roles and Responsibility

  • Be responsible to initially processing and filtering the data
  • Generate and issue the daily, weekly and monthly report
  • Analyze the data to confirm whether performance criteria is fulfilled
  • Generate reports for any adhoc requests from management
  • Support SLA manager in creating dashboards and maintain all the historical data for future reference
  • Act as a focal point for any tool issues and follow-up with tools support team for resolution
  • Follow up the issues for improving Service performance.

Skills

  • Knowledge of performance KPIs and implications of different KPI deviation
  • Basic knowledge of solving KPI degradation
  • Knowledge of IT elements in one or more product domains; continue to develop expertise with current and emerging technologies
  • Working knowledge of MS Office with more focus on MS Excel.
  • Good analytical skills and should be able to work with large amounts of data.

Education

  • 4 Years University degree in technical field or equivalent experience
  • Other Requirements
  • Ability to work off hours depending on Network outages and customer requests

Key Interfaces

  • Customer’s Operations Team
  • Performance Management Manager

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