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MEETING HOURS

Mondays - Fridays 9:00AM - 4:00PM

Service Executives

Job Summary

Career opportunities exist for suitably qualified, energetic, self-motivated and dynamic individuals in a financial institution. The best fit candidate will be responsible for handling customer transactions, including taking deposits, disbursing cash, and processing checks transactions.   

Job Location

South West, South -South, South- East and Northern Region

Job Description

  • Provide retail and commercial customers with excellent service by processing a variety of transactions accurately and efficiently, including deposits, withdrawals, loan payments and cheque processing
  • Accurately process a variety of financial transactions like collections, bill payments and money transfers
  • Balance work daily, and support the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures
  • Support the Bank's guidelines for providing superior customer service, including personalized greeting of customers, smiling, using their name and building & maintaining a rapport with customers that generates customer loyalty
  • Cross-sell bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
  • Maintain customer confidence and protect bank operations by keeping information confidential
  • Record all transactions correctly and in compliance with bank guidelines
  • Perform other duties as may be assigned by your supervisor

Person Specification

The candidate must possess the following;

  • OND/HND/First Degree from a recognised institution
  • Minimum of Lower Credit
  • Not more than 30 years of age by December 2017
  • Previous experience on the job is an added advantage
  • Must be able to pay attention to details
  • Should possess friendly attitude and be customer centric

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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