OBTAINING A PROPOSAL?

1Select from our list of services.
2Reach our client representative.
3FREE and prompt response

If you still have problems, please let us know, by sending an email to support@phillipsoutsourcing.net . Thank you!

MEETING HOURS

Mondays - Fridays 9:00AM - 4:00PM

Get Hired!

At Phillips Outsourcing Services Nigeria Limited, we place premium value on the continual development of our people to position them for efficient and professional service delivery. We subscribe to the values of objectivity, fairness, integrity, diligence, and culture adaptation. These guiding principles equip and position the Phillips Outsourcing person for a lifelong rewarding work experience.

Beyond attractive packages, we harness diverse talent from different backgrounds and build same into one big professional family of enduring relationships and friendships. This diversity is also aggregated and transformed into a world-class team, built to surmount challenges and to deliver results in our chosen fields of play.

We expose our people to boundless trainings andbusiness opportunities and place them in an array of openings, globally. Phillips Outsourcing is committed to ensuring that its people are well-suited to provide customer satisfaction, bridge gaps, and achieve their set goals for the organisations they work for.

Our people are the reason for our success story as a brand. They equip our firm for greater accomplishments.

 

Latest Job Openings

Core purpose of the Job: (Short description)

Monitor, review and generate reports on Trade partners and credit customers’ performance in line with the credit management policy in order to grow revenue.

Responsibility towards:

  • Direct reports, None
  • Matrix reports, None 
  • Key customers; S&D, ES and CR
  • Key suppliers, IS
  • Relations etc. Banks, Post-paid Consumer Account Executives, Trade Partners Account Executives
 

Roles and Responsibility

Career opportunities exist for suitably qualified, energetic, self-motivated and dynamic individuals in a financial institution. The best fit candidate will be responsible for handling customer transactions, including taking deposits, disbursing cash, and processing checks transactions.

Job Location

South West, South -South, South- East and Northern Region  

Roles and Responsibility

  • Design and evaluate quarterly PBC (Personal Business Commitment) with team member
  • Attend daily NOC operation meeting
  • Attend Weekly OPS meeting
  • Other meetings if needed
  • Request advanced product training
  • FO daily, weekly, monthly report design and quality improvement
  • FO handover report design and quality improvement
  • Create and perfect work flow
  • Ensure all TT are created within SLA
  • Ensure FO team get the newest topology and network information
  • Ensure FO team get the newest fault category and fault grading
  • Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc
  • Ensure FO team to escalate all the network problem according to SLA, including availability KPI
  • Ensure all TT are followed and updated according to SLA
  • Audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting
  • Follow the critical network issues and update to NOC manager, and Irancell managers
  • Make FO preventative maintenance plan and ensure implementation quality
  • Ensure issues found by preventative maintenance are properly escalated
  • Ensure FO team to do Data collection, Network performance collection and 7*24 monitoring
  • Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished
  • Ensure all the CR are properly recorded and followed
  • Ensure FO team to supervise and follow up all network equipment integration, ATP with project department
  • Arrange FO team to cooperate with BTS acceptance and ensure quality, such as TCH availability, etc
  • Arrange FO team to check hardware and software version, data configuration
  • Ensure all the site access are under FO control and have reference number
  • Ensure FO team to supervise network service status during site access
  • Ensure all network problem caused by site access are properly followed
  • Ensure a good and reasonable shift plan, especially during holidays and festival
  • Ensure shift plan implementation quality
  • Ensure the quality of shift handover
 

Roles and Responsibility

Operational
  • Provide general first level technical support to end users organisation-wide.
  • Support the Service desk and respond to all assigned helpdesk calls. 
  • Assist in maintaining issues/request log. Ensure accurate and prompt logging of all requests/ issues unto the central database.
  • Assist in providing first-level support on IT related issues and escalate more technical issues requiring location visits to appropriate second-level/expert support teams within the unit.
  • Escalate to the Network and Infrastructure Support team, all LAN/WAN/Server downtimes and hardware operational issues e.g. network connectivity, printing errors, drive failure, etc.
  • Escalate all enterprise solutions-related issues to the Enterprise Solutions Support.
  • Provide first-level instructions on software installation and configuration e.g. client applications, anti-virus utilities, printer drivers, etc.
  • Provide continuous user application and system support to the call centre and other relevant IT units.
  • Communicate resolution of faults to end-users/ request initiators.
  • Assist in developing programmes for training end users on self-help tips and office application usage.
  • Implement/comply with pre-defined L1 service management policies and procedures.
  • Assist in administering internal customer satisfaction surveys to obtain feedback on Service efficiency (where necessary).
  • Liaise with relevant unit/ team/function in carrying out all relevant activities.
  • Attend team/divisional/departmental meetings as required.
  • Provide guidance and manage the performance of subordinates (where applicable).
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Service Desk.
 

Roles and Responsibility

Operational
  • Assist in providing technical support to end users of IT network infrastructure 
  • Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk. Act as second level of support for escalated issues.
  • Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.
  • Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
  • Assist in setting up and executing technical test plans for device modification, new deployment and upgrades.
  • Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors.
  • Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).
  • Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.
  • Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.
  • Liaise with relevant unit/ team/function in carrying out all relevant activities.
  • Attend team/divisional/departmental meetings as required.
  • Provide guidance and manage the performance of subordinates (where applicable).
  • Prepare/compile agreed periodic activity and performance reports
 

Roles and Responsibility

Operational
  • Assist in the implementation of approved policies and procedures for UNIX operating system design, implementation and maintenance.
  • Provide input in the planning of UNIX operating systems upgrades, deployment and provisioning new systems
  • Provide support in the implementation and user acceptance testing of UNIX operating systems.
  • Assist in the development of a proactive maintenance cycle for UNIX operating systems and automate preventive/routine maintenance on systems.
  • Perform daily UNIX operating system administration, including hardware & software upgrades. 
  • Maintain backup of the UNIX operating system network.
  • Ensure optimal performance of all applications running on UNIX operating system environment in [HUAWEI, CLIENT] through proactive tuning and preventive maintenance.
  • Perform daily UNIX systems checks and correct any issues. 
  • Monitor UNIX systems performance and recommend adjustments to system parameters to ensure optimum performance and response time.
  • Work with the User Support team to provide second level support to end users and ensure timely resolution of UNIX system problems.
  • Liaise with relevant unit/ team/function in carrying out all relevant activities.
  • Attend team/divisional/departmental meetings as required.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, IT Operations Support.
  • Perform any other duties as assigned by the Manager, IT Operations Support.
 

Roles and Responsibility

Operational

  • Oversee the entire service quality team
  • Coordinate the activities required to meet Huawei’s standards on Service Level, Customer Satisfaction, Process Improvement, Documentation and Knowledge Management from an internal and external standpoint
  • Support Service Manager in preparing monthly SLA report and provide relevant data for managing SLA exceptions
  • Proactively review SLA snapshots for any potential SLA breaches and notify the team leads and tower heads for taking preventive actions.
  • Responsible for the ultimate result and continuous improvement on Service Level, Customer Satisfaction, Process Improvement, Documentation and Knowledge Management
  • Review and grant final approval for all the reports and documents related to service quality management
  • Responsible for ensuring proper criteria, directives, business quality management principles are being applied into Huawei and are in accordance with Huawei’s methodology
  • Conduct annual customer satisfaction survey and response to the complain
  • Assign learning objective and organize training courses , grow capabilities of team members, and improve team productivity and performance
 

 

Roles and Responsibility

  • Be responsible to initially processing and filtering the data
  • Generate and issue the daily, weekly and monthly report
  • Analyze the data to confirm whether performance criteria is fulfilled
  • Generate reports for any adhoc requests from management
  • Support SLA manager in creating dashboards and maintain all the historical data for future reference
  • Act as a focal point for any tool issues and follow-up with tools support team for resolution
  • Follow up the issues for improving Service performance.
 

Roles and Responsibility

  • Be responsible to initially processing and filtering the data
  • Generate and issue the daily, weekly and monthly report
  • Analyze the data to confirm whether performance criteria is fulfilled
  • Generate reports for any adhoc requests from management
  • Support SLA manager in creating dashboards and maintain all the historical data for future reference
  • Act as a focal point for any tool issues and follow-up with tools support team for resolution
  • Follow up the issues for improving Service performance.
 

 

Job Responsibility

  • Oversee and responsible for the entire security team
  • Act as a contact point for customer compliance requirements of legal enforcement and industry standards from customer, and communicate the requirements to the operation team
  • Responsible for development, maintenance and communication of the ISM policies and ensure that security controls implementation complies with regulatory requirements and contractual obligations
  • Monitor and drive improvement initiatives in the ISM security policy to achieve target SLA and KPI
  • Responsible for reviewing and advising on the BCP/DR documents in relation to security requirements 
  • Responsible for monitoring the compliance of the BCM activities
  • Responsible for implement compliance review of risk management
  • Provide security suggestion about relative issues
  • Lead internal security review , and grant final approval for all the reports and documents
  • Investigate and solve security incident report.
  • Responsible for contacting with authorities and external parties
  • Assign learning objective and organize training courses, grow capabilities of team members, and improve team productivity and performance
 

Job Summary Assist in ensuring the receipt, appropriate escalation and resolution of IT related hardware, software and network issues organization-wide.   

 

Job Responsibility

  • Based on the project requirement to deploys, configures and maintains all the project required IT tools, including the BMC Remedy ITSM tools, monitoring tools and automation tools and related integrations. 
  • Particular applications to be supported and maintained include Service Desk, Change Management, Service Request Management, Dashboards and Business Analytics, and Asset Management. 
  • Frequent interaction is required with IT Service Center, the change management team, the asset management team, database team, and server team. Problem solving, communication and teamwork are keys to success in this position. 
  • Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management 
  • Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL) 
  • Customization and creation of Remedy workflows according to customer requirements
  • Ability to estimate work effort for customizations, enhancements, and configuration requests
  • Advanced analysis and troubleshooting 
  • Creating and maintaining technical documentation with respect to system design
   

Description

LOCATION: LAgos & AbujaDEPARTMENT: Consumer Marketing & SalesEDUCATIONAL QUALIFICATION: First Degree in Any FieldMINIMUM RELEVANT EXPERIENCE: 1-2 years in relevant (sales) job

Job Regions

  • Good interpersonal skills.
  • Maturity, confidence(complimented by humility), Poise and presence, sense of humour and emotional stability
  • Good marketing / selling and negotiation skills.
  • Knowledge of basic banking operations and processes / product knowledge.
  • Fair understanding of banking regulations.
  • Fair written and oral communication skills.
  • General Knowledge of the Bank’s products and services.
  • Good in PC skills.
Sales agents from other sectors(eg telecoms, oil and gas,manufacturing, insurance, etc)  who meet the requirement above can also apply.  

Responsibilities

  • Proactively monitor the critical database systems and ensure minimum downtime
  • Maintenance and improvement of databases including installation, configuration, upgrade, patches and bug fixes
  • Performance tuning, including database/query tuning and re-writing SQLs
  • Database development including writing and reviewing stored procedures
  • Plan and execute Backup and recovery including disaster recovery and replication
  • Database refreshes, data masking and schema patches
  • Develop and maintain database standards
  • Handle problem escalation with vendors as appropriate
  • Oversee database security
  • Work as part of a team and provide 24x7 support with on-call rotation
  • Provide support to Junior Database Administrator to resolve issue. 
  • Create knowledge base for DB Administrator on issue and resolution.
  • Managing the Junior Database resource and assigning work.

Qualification

  • Bachelor's degree or above in Computer Science, Information Technology or related disciplines
  • Mandatory to have Oracle /DB2 /SQL Server/My SQL & Unify Certification.

Knowledge & Skills

  • Knowledge in managing very large databases instances.
  • Identifying and execute the RDMBS upgrade.
  • Working knowledge in cluster and HA environment.
  • Installing and configuring report service.
  • Ability to find server bottleneck.
  • Database hardening experience.
  • Telecom domain knowledge will be an advantage.
  • Experience with DB consolidation.
  • Expert level skills in SQL & Shell scripting
  • Exposure to Database Audit.
  • Ability to plan, document, and effectively implement projects and systems
  • Excellent interpersonal and communication skills
  • Good team player with a can-do attitude
  • Excellent trouble shooting and problem solving skills
  • Fluency in English and the Spanish language (written and verbal)
  • Advanced skills in Microsoft Office, Excel, MSWord and Power Point

Experience

Minimum of 6 years of experience in database administration, relational database design and data warehouse applications and ETL processes etc.  Qualified candidates should send CVs to careers@phillipsoutsourcing.net

Responsibilities

  • Capacity Planning, Server Sizing for Database instance.
  • Performance tuning, including server bottleneck.
  • Enterprise policy management
  • Plan , design and Rolling out new database service
  • Plan Backup and recovery including disaster recovery and replication
  • Develop and maintain database standards
  • Work as part of a team and provide 24x7 support on critical issues.
  • Provide support to Senior Database Administrator to resolve issue. 
  • Managing Senior Database resource and work in critical issue towards closer.

Qualification

  • Bachelor's degree or above in Computer Science, Information Technology or related disciplines
  • Mandatory to have advance level Oracle /DB2 /SQL Server/My SQL & Unify Certification.

Knowledge & Skills

  • Expert in Knowledge in managing complex databases instances.
  • Telecom domain knowledge will have added advantage.
  • Multi-node and multisite experience is must.
  • Cloud exposure will be an advantage.
  • Can guide and execute DB consolidation and virtualization.
  • Hardware sizing, setting base line, Capacity Planning, Load balancing.
  • Managed database team in past.
  • Exposure to Database Audit.
  • Previous experience with working in cluster environment.
  • Expert level skills in SQL & Shell scripting
  • Excellent interpersonal and communication skills
  • Excellent trouble shooting and problem solving skills
  • Fluency in English and the Spanish language (written and verbal)
  • Advanced skills in Microsoft Office, Excel, MSWord and Power Point

Experience

Minimum of 10 years of experience in database administration, relational database design and data warehouse applications and ETL processes etc  Qualified candidates should send CVs to careers@phillipsoutsourcing.net

Description

Our Client seeks experienced Service Delivery Managers to lead: roll-out management; quality-control; and acceptance of its 4G/LTE-Advanced cell-sites.  The Service Delivery Managers will work closely with our client's equipment vendors and are measured on timely and high-quality delivery of 4G/LTE-Advanced cell-sites. Initial locations are Lagos, Abuja and Port Harcourt. 

Key Responsibilities

  • Prevention, Correction and Maintenance of Nodes
  • Handling of other Support Issues
  • Business Configurations and Service fulfilment supervision of Managed Services Vendor

Description

LOCATION: Abuja(only)GRADE LEVEL: DSA EDUCATIONAL QUALIFICATION: Ordinary National Diploma (OND)MINIMUM RELEVANT EXPERIENCE: 2 years in relevant (sales) job

Job Regions

  • Good interpersonal skills.
  • Maturity, confidence(complimented by humility), Poise and presence, sense of humour and emotional stability
  • Good marketing / selling and negotiation skills.
  • Knowledge of basic banking operations and processes / product knowledge.
  • Fair understanding of banking regulations.
  • Fair written and oral communication skills.
  • General Knowledge of the Bank’s products and services.
  • Good in PC skills.
Sales agents from other sectors(eg telecoms, oil and gas,manufacturing, insurance, etc)  who meet the requirement above can also apply.  

 

Description

The purpose of MS field technician functional role is to perform the following field activities: corrective and preventive maintenance, planned work as well as provisioning of Multi-Customer, Multi Technology networks.  

Educational Qualifications

All Field Engineers in FSO are required to have the ability to climb towers as a pre-requisite for recruitment. It is required to have both passive and active competence preferably for multivendor equipment.

Description

Fresh Graduates with BSC/HND qualification in Engineering or Science Degree in Electronics, Telecommunications or Computer Science from a University or Technical College. Candidates should reside in any of the regions. 

Job Regions

  • Asaba 
  • Abuja 
  • Enugu 
  • Ibadan 
  • Kano 
  • Lagos 
  • Port Harcourt

Description

This job is for candidate with experience providing support as a Back Office Engineer with 2G/3G  BSS (Base Station Systems) and RNS (Radio Network Systems) experience. The candidate must have worked in a similar role for at least 18 months . Job location - Lagos.

Technical Skills

  • Alarm check on the BSC and RNC
  • Resolution of both software and hardware alarms on BTS sites and NodeBs.
  • Resolution of Blocked TRX and CF alarms issues
  • Configuration of BTS and NodeBs
  • Integration of BTS and NodeBs
  • Upgrade of both BTS and NodeBs (hardware and software)
  • License loading for NodeB (CE expansions)
  • Provide 1st Level support to Field Engineers.
 

Description

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.   

Educational Qualifications

  • high school diploma or equivalent
  • proficient in relevant computer applications
  • required language proficiency
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • some experience in a call center or customer service environment
  • good data entry and typing skills
  • knowledge of administration and clerical processes
 

Description

Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up.  

Educational Qualifications

  • high school diploma or equivalent
  • proficient in relevant computer applications and call center systems
  • good typing skills
  • knowledge of sales principles and methods
  • proven track record in sales
  • required language skills
 

 

TOP